They say there are no shortcuts, but when it comes to supporting your customers, there’s a better way.
Our mission is to provide best-in-class service to your customers, increasing your business performance and customer satisfaction.
Our team of highly skilled IT and technology representatives always have the tools and training needed to provide only the highest standard of service & support – with sincerity, empathy and proven success.
Always-On IT & Helpdesk Support
ShortCut's technical support and helpdesk services are always at your service, 24/7. Handling everything from minor tech hiccups to complex issues, our team ensures every problem is met with a swift, friendly, and effective response. We're dedicated to reducing downtime and boosting your operational efficiency, providing seamless support that keeps your business running smoothly at all times.
System Administration & Monitoring
Trust ShortCut for comprehensive system administration and continuous monitoring of your IT infrastructure. We specialize in both Linux and Windows environments, ensuring your systems are secure, optimized, and functioning flawlessly. With our 24/7 monitoring, we proactively manage and swiftly respond to any issues, preventing downtime and maintaining uninterrupted service.
Strategic Business Support Services
Elevate your business with ShortCut's diverse range of support services. Our expert accounting team ensures your financial health is robust and well-managed, while our customer success management fosters strong, lasting customer relationships. Plus, our HR assistance streamlines your human resource processes, from recruitment to employee management, crafting an enviable workplace and a formidable team.
What Sets Us Apart?
We don’t mean to brag, but we really know our stuff. Everyone on the ShortCut team has an extensive list of qualifications and real-world experience so they can provide a depth of knowledge and insight to your customers by leaning on their background and education in engineering and information technology, providing them with genuine understanding, technical and customer support.
We took the long road so you don’t have to. You can rely on our team of dedicated professionals to keep your customer operations running smoothly so you can save time, resources and focus on your core business.
Our Values
Empathy & Respect
Our diverse team comes from all walks of life. We are customer-focused and treat everyone with the genuine care and compassion they deserve, no matter who they are.
We're A Team
We take care of our team and believe in keeping an open dialogue and open minds. We are constantly looking for way to improve and grow as individuals, as a team and as a business, because at the end of the day, it’s all about people.
Never Stop Learning
We keep our team ahead of the curve by investing in ongoing training and development, and ensure they understand your products, services and policies for a seamless customer experience.
Limitless Opportunities
ShortCut aims to become a global business partner and a centre of excellence in the international market.
We define, design and deploy a unique, advanced and innovative system of management services in order to promote the competitive advantage of our customers and promote the culture and values of your organization.
We have dedicated, expert staff available to be on-call 24/7 in any time zone.
Our Services
Live Agent Contact Center/IVR
24/7 multilingual (English, Spanish, French) live and automated calling support
Online Chat Agents
Whether it’s technical or sales support, our agents are available to help your customers online
Engaging with Customers
Personalized support and customer care for sales, service and support
Sales Success Programs
Helping you realize the full potential of your business with customized sales initiatives.
ARE YOU READY TO SCALE YOUR BUSINESS?