Remote teams, hired and managed for you.
From one dedicated professional to a 24/7 support team.
One or more people, full time, part time or flexible hours, with the skills and seniority you need.
What our people do
Most clients start with one person and grow from there. The same model works across technical and business roles.
Technology
Our core: IT support for MSPs and technology companies.
- IT helpdesk and technical supportLevel 1 and 2, 24/7
- Network engineeringFirewalls, VPN, Wi-Fi
- Systems administrationWindows, Linux, Microsoft 365
- Software developmentWeb apps, integrations
Business
The roles that keep a growing company running.
- Accounting and bookkeepingQuickBooks, Xero, Excel
- Customer successOnboarding, renewals
- Operations and project coordinationScheduling, follow up
- HR and recruiting supportCoordination, admin
Built to last, not to churn
We place people for the long term. Clients stay because the same people keep showing up and getting better at their environment.
Questions clients ask
Anything else, ask us directly on a call.
Who employs the person?
Shortcut does. We handle the contract, payroll, taxes, equipment and office. You direct the day to day work.
Dedicated or managed, which one do I need?
A dedicated professional works only for you, full time, part time or flexible hours. A managed team is run by Shortcut and covers your tickets 24/7 or on the schedule you choose, on a monthly plan.
How does a managed team work?
You choose 24/7 or custom coverage and roughly how many tickets a month you need covered. Our team works inside your own tools. Extra tickets above the plan are billed at the same rate.
Can the person work nights or weekends?
Yes. You choose the exact days and hours when you build your team.
What if it does not work out?
We replace the person and carry the cost of recruiting again.
Your next hire is a few clicks away.
Prefer to talk it through? Email sales@shortcut.ca
Long term remote roles with technology companies.
Technical and business roles with North American clients. One team, real work, a career path.
Open roles
Do not see your role? Send a general application below.
Apply
About three minutes. We reply to every application within five working days.
What happens next
- We read it. A recruiter reviews every application, not a filter.
- Short call. Fifteen minutes on your experience and English.
- Technical test. Practical, based on real tickets.
- Client interview. You meet the team you would join.
Roles we fill.
Technical and business professionals, junior to senior, full time, part time or flexible hours. Do not see your role? Ask us, we probably fill it.
Technology
IT support first, from helpdesk to systems and networks.
IT helpdesk technician
Takes your users' calls, emails and tickets, fixes Level 1 and Level 2 issues and escalates the rest.
Technical support specialist
Supports your customers or your own staff on your product, devices and accounts.
Network engineer
Configures and monitors networks, firewalls, Wi-Fi and VPNs, and fixes outages.
Windows systems administrator
Runs your Windows servers, Active Directory, patching and backups.
Linux systems administrator
Manages your Linux servers, scripting, monitoring and security updates.
Cloud and Microsoft 365 administrator
Manages your tenants, users, licences, email security and cloud accounts.
NOC and monitoring technician
Watches your alerts around the clock and acts before your clients notice.
Software developer
Builds and maintains web apps, internal tools and integrations.
Business
The roles that keep a growing company running.
Accountant or bookkeeper
Keeps your books, reconciles accounts, runs payables and receivables and prepares month end.
Payroll specialist
Runs payroll, deductions, remittances and year end slips, on time every cycle.
Accounts payable and receivable clerk
Handles invoicing, collections, vendor payments and reconciliations.
Customer success specialist
Onboards your customers, follows up and keeps renewals on track.
Customer support agent
Handles your customer emails, chats and calls with a consistent, friendly tone.
Project coordinator
Keeps projects moving, schedules work and follows up so nothing falls through.
Data entry specialist
Enters, cleans and checks data accurately, at volume.
HR coordinator
Supports hiring, onboarding, records and day to day HR admin.
Need a role that is not listed?
Small team. Long relationships.
Shortcut connects technology companies in North America, the UK and Australia with professionals in Albania and the Philippines. 92% of our clients stay with us, our first client has been with us for 9 years, and most of them came to us because another client sent them.
What makes us different
Not a call centre, not a job board. A small company that treats every placement like a long term hire.
People stay
Clients keep the same people for years, so knowledge stays in your team instead of walking out the door.
Transparent pricing
Priced in your currency, with no surprise charges. You see exactly what goes to your professional and what our fee is.
Grown by referral
Almost every new client comes from a recommendation. We would rather earn trust than buy attention.
Managed, not just placed
Every person has a Shortcut lead behind them. We check in, track performance and replace fast if it ever does not work out.
Where we are
A team across three countries, working for clients across four.
Why we started
Great professionals are everywhere. Finding them, hiring them across borders and keeping them happy is the hard part, and most companies do not have the time to do it well.
So we built the shortcut. We do the finding, the hiring, the contracts and the care. Our clients get people who stay, and our people get real careers with good companies.
- TorontoShortcut is founded in Ontario, Canada.
- AlbaniaOur first delivery team grows in Tirana.
- North AmericaLong term clients across the USA and Canada.
- UK and AustraliaClients beyond North America.
- The PhilippinesA second team, for more hours and more roles.
Join the companies that stay.
A shortcut to a great team.
Tell us who you need. We find them, hire them, pay them and look after them. You get a professional who works like part of your team.
The process
Pick the team type to see its steps.
Who does what
We take the hiring and the paperwork. You keep control of the work.
Shortcut handles
- Finding, testing and interviewing candidates
- Contracts, payroll and taxes
- Equipment, office and internet
- HR, leave and day to day wellbeing
- Replacing the person if it does not work out
You handle
- Choosing who joins your team
- Giving access to your tools
- Directing the daily work
- Feedback, so we keep improving
Start building your team today.
Pricing that follows how you work.
From a single contractor hour to 24/7 managed cover. Prices are shared after a short assessment call, so every quote fits what you actually need.
Dedicated professional
Your own professional, with the skills and seniority you need.
Full time, part time or flexible hours
- A named professional you choose
- Junior, intermediate or senior
- Full time, part time, or flexible hours from 10 hours a month
- Payroll, benefits and equipment included
- Replacement if it does not work out
Managed team
Our team covers your tickets, run and supervised by Shortcut.
Monthly plan, tickets included
- 24/7 or custom days and hours
- A set number of tickets each month
- IT helpdesk, customer support or back office
- Works inside your own tools
- No hiring or scheduling on your side
Compare the options
Both include recruiting, vetting and management. The difference is whose people do the work and how it is billed.
| Dedicated professional | Managed team | |
|---|---|---|
| Best suited for | Core roles and ongoing projects | Steady volumes of tickets or requests |
| Who does the work | Your own named professional | A Shortcut team assigned to your account |
| Hours | Full time, part time, or from 10 hours a month | 24/7 or custom coverage |
| You choose | Role, seniority, skills and schedule | Coverage, volume and type of work |
| Recruiting and vetting | Included | Included |
| Payroll, equipment, office | Included | Included |
| Daily direction | You, with our support | Shortcut |
| How you are billed | Monthly per person, or per hour | Monthly plan with tickets included |
What shapes your price
No hidden extras. These five things decide the number on your proposal.
Get a quote in under two minutes.
Where we are.
A team across three countries, working for clients across four. Switch the map to see where our people are, where our clients are, and how the two connect.
Information security policy
How Shortcut protects your systems, your data and your clients' data. Last updated October 2026.
Our commitment
Our people work inside your tools, your tickets and often your clients' systems. Protecting that access is part of the service, not an add on. This policy sets out how we manage information security across our teams in North America, Europe and Asia.
Objectives
- Measurable targets. We set and track security goals, including how quickly incidents are handled and how well controls perform in client environments.
- Clear roles and responsibilities. Every role has defined security duties, so each person knows what they are accountable for.
- Continuous monitoring. We review and audit our information security management system regularly, and update it when threats, clients or our business change.
- Incident response and continuity. We keep procedures to detect, contain and recover from security incidents, and to keep client services running with minimal disruption.
- Awareness and training. Our people receive ongoing training on security threats and good practice, from onboarding onwards.
- Legal and contractual compliance. We follow applicable data protection laws, industry standards and the security terms in each client contract.
Working in client environments
Our professionals use the access, tools and procedures each client defines. Access is granted per client and removed when an engagement or a person's assignment ends.
Standards and improvement
Our approach is aligned with ISO/IEC 27001:2022. We review this policy at least once a year, or sooner after significant changes, and welcome feedback from clients, employees and partners.
Responsibility
Management is responsible for implementing this policy and providing the resources it needs. Every employee and contractor must understand and follow it.
Approval and contact
This policy is approved by executive management. Questions about security or this policy can be sent to sales@shortcut.ca.
Contact
Hiring: sales@shortcut.ca. Careers: recruit@shortcut.ca. Toronto, Ontario, Canada.