Challenging Work, Rewarding Careers
Join The Team
Shortcut provides support for growing enterprises and startups alike. Our commitment to a kick-ass support means that we need to have a kick-ass team.
ShortCut is actively seeking talented employees looking for a great place to work in a friendly, fun atmosphere.
We strongly believe in every member of our team: if you’re willing to commit to us, we will invest in training you to advance your education and career.
We are recruiting for Technical Support and Customer Service Representatives. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance and sales driven environment? If so, you should consider a career with us today!
We are currently seeking a Technical Support Specialist in Tirana, Albania. This position is an integral part of Shortcut, providing excellent customer service and technical support to our clients in relation to:
Internet (Level 1 & 2 support)
IPTV (Level 1 & 2 support)
Phone (Analog and VoIP)
Provide technical support services to end users, including device troubleshooting for Internet, IPTV and phone devices.
Maintain quality customer service on all inbound, outbound and email interactions using Support Center Tools including Intermapper, Zabbix, and Jira/ Freshdesk ticketing systems.
Facilitate IPTV and Network interactions on behalf of the client end user
Monitor 24/7 all network links and IPTV systems
Collaborate with multiple departments to ensure issues are resolved
Acquire a level of knowledge in IPTV and Network services in order to exceed customer expectations
Provide training and documentation for IPTV/Network Services for Shortcut customers.
Assist with various projects and support as assigned
Maintain network security, user account creation/administration.
Must be available to work 40 hours a week, in three shifts 24/7 as required.
1 year support centre experience, technical support, and/or mobility/phone/IPTV/Network background, or related work experience
Strong organizational and customer service skills with the ability to communicate well both verbally and in writing
Experience with IPTV and Network will be a plus, but may not be required based on other experience
Strong communication skills both written and verbal English. Bilingual (French) is a big plus.
Paid training
Vast network of cohorts to share ideas, strategies, and suggestions with
Very competitive salaries
Canadian work experience
We are hiring a Customer Service Representative to represent our elite clients and deliver personalized customer experiences. The Customer Service Representative receives comprehensive training to ensure success in customer acquisition, retention, and support. Our growing firm operating in Canadian Market offers the opportunity to grow professionally, enhance knowledge, and become an integral part of a genuine team of professionals.
Garner knowledge of our clients’ products and services
Conduct accurate and compelling services presentations
Establish rapport with customers and understand their needs
Display a solutions oriented mentality to resolve inquiries
Collaborate with colleagues to enhance customer interactions
Observe, monitor, and record customer insights
Assist with lead generation and business development efforts
1 – 3 years of experience in a customer facing role
Prior experience in a team environment (professional/academic/athletic)
Participation in community service activities and/or philanthropic events
Affable with a team oriented mindset
Effortless ability to build relationships
Strong communication skills both written and verbal English. Bilingual (French) is a big plus.
Punctual and reliable with strong self-discipline
Must be available to work 40 hours a week in three shifts 24/7 as required
Paid training
Vast network of cohorts to share ideas, strategies, and suggestions with
Very competitive salaries
Canadian work experience