LAST UPDATE 08/08/2024
Vision: Our vision is to be a leading outsourcer of customized, innovative contact center solutions. Through strategic partnerships with our clients, we continuously strive to be an innovative leader, committed to providing high-value, qualitative contact center solutions by leveraging best practices, industry expertise, and leading-edge technology.
Policy Objectives:
1. Strengthening Objectives with Measurable Targets:
Establish and specify measurable targets and key performance indicators (KPIs) for each objective. This includes setting quantifiable goals for enhancing IT innovation utilization, improving the effectiveness of security measures, and achieving specific process improvements for clients. Clear metrics will help in assessing progress and ensuring that security objectives are effectively met.
2. Enhancing Clarity on Roles and Responsibilities:
Explicitly define roles and responsibilities related to information security across the organization. Ensure that all employees understand their obligations under the policy and their specific contributions to achieving security objectives. Clearly delineated roles will support effective implementation and adherence to security practices.
3. Integrating Continuous Monitoring and Review Mechanisms:
Establish regular reviews and audits of the Information Security Management System (ISMS) to ensure ongoing effectiveness. This includes monitoring the implementation of security measures, assessing risks, and updating the policy based on emerging threats or changes in the business environment. Continuous monitoring will help maintain the relevance and effectiveness of the ISMS.
4. Incorporating Incident Response and Business Continuity Planning:
Develop and enhance clear procedures for incident response and business continuity planning. Ensure readiness to manage and recover from information security incidents, minimizing potential disruptions to business operations. A well-defined incident response plan will enable swift and effective action in the event of a security breach.
5. Promoting Awareness and Training Programs:
Implement comprehensive awareness and training programs for all employees to ensure they understand the importance of information security and their role in maintaining it. Regular training sessions will keep employees informed about new security threats and best practices, fostering a culture of security awareness within the organization.
6. Alignment with Legal and Regulatory Requirements:
Explicitly state the organization’s commitment to complying with all relevant legal and regulatory requirements related to information security. This includes adherence to data protection laws, industry standards, and contractual obligations with clients. Compliance with these requirements is crucial for maintaining legal and ethical standards in information security practices.
Commitment to Continuous Improvement:
Regularly review and update the information security policy to ensure it remains aligned with ISO 27001:2022 standards and reflects the evolving security landscape. Encourage feedback from employees and stakeholders to identify areas for improvement and ensure the ISMS is continually enhanced.
Responsibility and Accountability:
The management team is responsible for ensuring the effective implementation of this policy. All employees are accountable for understanding and adhering to the information security practices outlined in this policy.
Approval and Review:
This information security policy is approved by the executive management and will be reviewed annually or when significant changes occur to ensure its effectiveness and relevance.